Data Recovery Options
We offer a range of service methods to suit your unique data recovery needs.
Remote Data Recovery (RDR) Services
The fastest data recovery option available when your media is still functioning properly. Data recovery is performed remotely through a secure modem or internet connection.
We are the only data recovery provider offering this patented service.
Clean Room Data Recovery Services
Data recovery is performed in our secure Class-100 clean room labs – designed for opening hard drives and other devices. The best solution for complex and extreme situations where hardware is not functioning properly or is damaged (unusual noises, grinding, blank screen, fire and water damage etc.)
On-Site Data Recovery Services
Data recovery is performed at your location. The best method for extremely sensitive situations
Ontrack® Data Recovery Custom Solutions
A data recovery service for your proprietary and/or highly complex systems. Our R&D engineers will with your IT team to create customised recovery tools to extract your lost data. Kroll Ontrack is the only data recovery provider to offers custom-designed recovery solutions for proprietary systems.
Service Levels
We offers several service levels to accommodate every situation, budget and urgency. Turnaround times depend on the complexity of the data loss situation – the table below reflects typical or average turnaround times.
| Service Level | Step 1 – Evaluation Evaluation report delivered to you |
Step 2 – Recovery Recovered data delivered to you |
| Standard | 24 – 48 hours | 3 – 5 business days |
| Priority | 12 – 24 hours | 2 – 3 business days |
| Weekend | 12 – 24 hours | 2 – 3 days |
| Emergency | 6 – 12 hours | 24 hours |
| On-Site | 12 hours | 24 hours |
Call us on 1800 872 259 to discuss your data recovery needs.